Cancellations and refunds

• You can move or cancel a booking free of charge if you tell us at least 24 hours before your drop-off time.
• Call 07385 295931 or email info@h2mechanics.co.uk, and include your name and registration.
• If you've paid online and cancel in time, we'll refund you in full to the card you paid with, normally within 5 working days.

• We don't charge for a late cancellation or a missed booking.
• If you've paid online, we'll offer you a new slot or a full refund, whichever you prefer.
• If bookings are missed repeatedly, we may ask for payment in advance for future bookings.

When you book online or by phone, the law gives you 14 days from the booking to cancel. If you've asked us to do the work within those 14 days and then cancel after we've started, we'll charge only for the work already done. Once the work is finished, the 14-day right no longer applies.

• Our work is a service, so it can't be returned. If something isn't right, we'll put it right: see our warranty.
• If we can't fix it, or can't fix it within a reasonable time, you may be entitled to a refund or part refund, as the Consumer Rights Act 2015 allows.
• Faulty parts we supplied are covered by the warranty.

Extras you added to your booking, such as vehicle detailing, can be removed free of charge at any time before the work starts. We'll refund you if you've paid for them.

H2 Mechanics, Unit 1, Topley House, 52 Wash Lane, Bury BL9 6AS. Phone 07385 295931 or email info@h2mechanics.co.uk.