Complaints procedure
We want every customer to leave happy. If something hasn't gone right, here's the route to putting it right.
Last updated: 14 October 2026
Today
Talk to us
Call 07385 295931, email info@h2mechanics.co.uk, or speak to us at the workshop. Most problems can be sorted out straight away. Please include:
- your name, phone number and vehicle registration
- the date of the work
- what went wrong, and what you'd like us to do
- photos or documents, if you have them
Within 2 working days
We acknowledge it
We'll confirm we've received your complaint. If we need to see the vehicle, we'll arrange a time that suits you.
Within 10 working days
Our full response
We'll give you our full response in writing. If it will take longer, we'll tell you why and when to expect it.
If we can't agree
Independent help
You can contact Citizens Advice for free, independent help on 0808 223 1133 or at citizensadvice.org.uk.
Your legal rights
This procedure doesn't affect your rights under the Consumer Rights Act 2015.
Questions about this?
Monday to Saturday, 09:00 to 18:00. Most things are sorted with one call.