Terms and conditions

H2 Mechanics, Unit 1, Topley House, 52 Wash Lane, Bury BL9 6AS. Phone 07385 295931 or email info@h2mechanics.co.uk.

• When you book online you choose a service and a drop-off slot. We'll confirm the booking by email.
• Prices shown on our website are for the work described on each service page, and include VAT where it applies. Prices marked "from" depend on your vehicle. We'll confirm the exact price before we start.
• For repairs marked "we quote first", there is no charge until you've accepted our quote.
• Please give us the correct registration and tell us about any warning lights or known faults when you book.

• If we find something else that needs doing, we'll stop, explain what we found and give you a price.
• We won't do any work you haven't agreed to. If we can't reach you, we'll only finish the work you originally booked.
• Advisories (things that will need attention soon but aren't urgent) are listed on your job sheet so you can plan for them.

We don't test MOTs ourselves. Your vehicle goes to an independent licensed MOT test centre, and the result is theirs. If your vehicle fails, we'll explain the failure items and quote for any repairs before doing them.

• We use new parts of original-equipment quality or better, unless we agree otherwise with you.
• Old parts that we replace are yours. Ask when you drop off if you want them back; otherwise we'll dispose of them responsibly.
• If you supply your own parts, we'll fit them, but we can't warranty the parts themselves. Our labour warranty still applies, except where the fault comes from the part you supplied. If we have to remove and refit a faulty part you supplied, we'll charge for that labour.

• Payment is due when you collect your vehicle, unless you've already paid online.
• We accept card and bank transfer.
• For fleet and business customers, we can agree account terms in writing.
• We may keep the vehicle until the agreed work has been paid for.

• We'll call or message you when your vehicle is ready.
• Please collect it within 3 working days. If you can't, let us know and we'll arrange a time.
• If a vehicle is left with us for more than 14 days after it's ready, without us agreeing that with you, we may charge a reasonable daily storage fee. We'll always tell you the amount in writing first.

• Please remove valuables before you drop off. We can't be responsible for items left in the vehicle.
• Our staff may road-test your vehicle as part of the job.
• We take reasonable care of every vehicle while it's with us, and we're insured for that.

• We'll carry out every job with reasonable care and skill, as the Consumer Rights Act 2015 requires.
• If something we did isn't right, tell us and we'll put it right. See our warranty.
• We're not responsible for faults that already existed and that we weren't asked to look at, or for wear and tear after the work.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or anything else that can't legally be limited.

See our cancellations and refunds policy.

If you're unhappy with anything, please tell us. See our complaints procedure.