Privacy policy

H2 Mechanics, Unit 1, Topley House, 52 Wash Lane, Bury BL9 6AS, is the data controller for your information. For any privacy question, call 07385 295931 or email info@h2mechanics.co.uk.

• Contact details: your name, phone number, email address and, if needed, your address.
• Vehicle details: registration, make, model, mileage, and the faults or work we discuss.
• Booking and job records: appointments, quotes, job sheets, invoices, MOT results and warranty claims.
• Payment details: card payments are handled by our payment provider. We never see or store your full card number.
• Messages: calls, emails, WhatsApp messages and call-back requests you send us.
• Website use: basic information such as pages visited and device type, collected through cookies.

• To do the work you ask for: taking bookings, contacting you about your vehicle, quoting, and carrying out repairs. We need this to fulfil our agreement with you.
• To keep proper records: invoices and accounts that the law requires us to keep.
• To run the business well: handling warranty claims and complaints, keeping our site secure, and improving our service. This is in our legitimate interests, and we balance it against your rights.
• Reminders and offers: we only send MOT or service reminders and offers if you've agreed to them. You can stop them at any time.

We never sell your information. We only share what's needed with:

• the independent MOT test centre, if your vehicle goes for an MOT
• the companies that run our website, online booking, payments and email, who process it on our behalf
• our accountant, insurer or legal advisers, when needed
• the police or other authorities, only where the law requires it

Some of these providers may store data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

• Invoices and accounting records: 6 years, as tax law requires.
• Job and warranty records: for as long as the warranty lasts, plus 6 years in case of a claim.
• Call-back requests and enquiries that don't lead to a booking: up to 12 months.
• Marketing preferences: until you ask us to stop.

Our website uses cookies to make the cart and booking work, and, with your permission, to understand how the site is used. You can choose which cookies to accept in the banner, and change your browser settings at any time.

Under UK data protection law you can ask us to:

• give you a copy of the information we hold about you
• correct anything that's wrong
• delete your information, where we don't have to keep it
• restrict or object to how we use it
• stop sending you marketing

Call or email us to make a request. It's free, and we'll reply within one month.

Please tell us first and we'll try to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

If we change this policy, we'll update it here and change the date at the top.